Please call 972-749-9911 to cancel your membership.
FAQs
Can I book a sitter without a membership?
Yes! We are now trialing as needed and weekly rate options. These allow you access to our professional student nurse sitters and is perfect for periodic sitter needs. The hourly rates for our as needed option are different than our member rates. Please complete our Contact Form and indicate Other in the How We Can Help section and we will contact you right away to discuss your needs. From there, we will match you and your family with a trusted student nurse sitter. We look forward to helping you.
Do you offer a trial?
Our one-month membership is perfect to try our services before committing to a longer membership. SITTERNEEDED™ may offer membership giveaways from time to time to subscribers and/or social media followers.
Can I change/cancel my membership anytime?
You may cancel your paid membership subscription at any time by contacting the SITTERNEEDED™ office at 972-749-9911 or accounts@sitterneeded.com. If you cancel your subscription, you will typically be permitted to use your subscription until the end of your then-current subscription term. However, your subscription will not be renewed after your then-current term expires. Please see Description of Services for full details.
What happens when my membership expires?
Our relationship with your family is of the utmost importance to us. Your membership will be automatically extended for successive renewal periods of the same duration as the original term at the then-current subscription rate. To change or cancel your membership at any time, do so through managing your membership online or contacting the office directly via phone. If you cancel your membership, you may use your membership until the end of the then-current term.
How much notice is required to book a sitter?
Our goal is to coordinate an ideal care assignment by matching sitter availability and skillsets to each family’s specific childcare need. In order to do this, it is very helpful to have as much advanced notice as possible. In the event that a last-minute sitter (same-day) request is submitted, we will do our very best to organize a sitter for your need; however, a confirmed sitter is not guaranteed and charges will include an urgent rate.
Where is the SITTERNEEDED™ office located?
We do not operate sitter services in a physical location. We train our sitters through virtual and online platforms. Our services are provided on-site in your home.
Are sitters allowed to accept cash tips?
Our nursing student sitters are employees and are provided competitive compensation for their meaningful work for our families. For this reason tips are not recommended, and sitters may not accept.
Can I change/cancel my plan anytime?
You may cancel your paid membership subscription at any time by contacting the SITTERNEEDED™ office at 972-749-9911 or accounts@sitterneeded.com. If you cancel your subscription, you typically can be permitted to use your subscription until the end of your then-current subscription term. However, your subscription will not be renewed after your then-current term expires. Please see Description of Services for full details.
Do you offer discounts to parents of multiple children?
The rates for care assignments for multiple children are billed in such a way to offer a cost savings to families. For care assignments with multiple children, hourly rates for each child are not applied. Instead, we bill hourly for the youngest child we are caring for and then bill the additional child rate per our hourly rates.
What are the rates for services?
We are pleased to offer a professional and trusted solution for childcare by both employing nursing students and providing professional mentorship and training. As a result, we offer competitive pay to our qualified sitters; however, we aim to balance that cost with your family's need for affordable child care.
To begin a care relationship with SITTERNEEDED™, you first select a membership option that best meets your family’s childcare needs. A longer-term membership provides a greater discount on the monthly cost. Then, pay only for the hours you use. Hourly rates for services are determined by the number and ages of children to be cared for during a care assignment. Please see the membership options and our hourly rates table for full details.
Rates for as needed requests from non-members are slightly higher. Please use our Contact Form to inquire about this option.
What infection prevention precautions are in place for COVID-19?
Our student nurse sitters observe the following precautions to help keep our families safe:
- adhering to mask protocols, social distancing and isolation guidelines as indicated by public health officials
- hand washing upon entry and throughout visit per usual infection prevention precautions (before/after eating and restroom use, etc.)
- leave shoes outside/entry and limit personal belongings (backpack, purse) brought into the home
- and additional family-specific requests
Our sitters are screened for fever and any other sick symptoms or exposure immediately prior to a family visit. If any concern is noted, an alternate sitter will be identified if possible and the family is notified immediately. For the safety of our sitters, please notify our office if any family members are sick, exposed to COVID-19 or is awaiting test results for COVID-19 prior to a scheduled visit.
Do the sitters come to my house?
Yes, our services are provided on-site in your home. We know that as busy parents, the commute time to and from school, activities and errands already adds time and stress to your day. We are excited to come to you and provide safe care in your home where your children are comfortable and have access to all of their favorite items such as toys and foods.
Can sitters provide services at an alternate location?
Although we generally provide care in your home location, alternate care locations can be discussed on an individual basis. Please contact our office at 972-749-9911 or email info@sitterneeded.com to discuss your specific request.
In what areas does SITTERNEEDED™ provide service?
We are excited to offer services to as many cities as we can within the Dallas-Fort Worth metroplex. Our service area depends on the location of our student nurse sitters. We plan to continually expand our service area as we hire and train additional sitters from local nursing schools. Please contact our office at 972-749-9911 or info@sitterneeded.com to inquire about your exact location need.
Is SITTERNEEDED™ approved/certified to provide care for foster families?
We are not currently registered as an approved provider; however, this is an expanded service offering that we may add in the future.
What type of screening must the sitters complete?
All of our sitters must be a current nursing student in good standing at their respective universities/colleges. It is a condition of nursing programs that all students obtain the following prior to beginning nursing courses: background check, drug screening and CPR certification. It is this commitment to their professional training and to the community at large that sets nursing students apart as a premier choice in on-demand childcare. We require all documentation to be provided, and it is kept on file.
In addition, all applicants are interviewed using behavioral-based interviewing techniques, and a reference check is completed. Our commitment is to review and screen all applicants thoroughly to ensure we hire the highest quality candidates.
Does SITTERNEEDED™ provide respite care?
We are not currently registered as a respite care provider; however, this is an expanded service offering that we may add in the future.