Please call 972-749-9911 to cancel your membership.
- Descriptions of Services: Online Memberships and Sitter Requests
- Nonsolication: Business Relationships and Goodwill
- Your Account
- Site Use
- Copyrights and Trademarks
- Third Party Interactions
- Disclaimer of Warranties
- Applicable Law; Governing Law & Jurisdiction
- Alternative Dispute Resolution
- Contact Information
In the event any dispute arises between Company and any Person, the dispute shall be subject to “Alternative Dispute Resolution” (hereinafter referred to as ADR). Under the provisions of this ADR policy and in order to ensure the speedy, impartial resolution of all disputes between the parties which related to, or arise from the party’s relationship and/or operational decisions, the parties hereby agree to forego litigation. The disputing party shall be obligated to provide (within ten business days of the event giving rise to the dispute) written notification to the non-disputing party of the particulars of the dispute. The non-disputing party shall be required to respond to the disputing party’s allegations within ten business days receipt of the disputing party’s notification, then the parties shall submit to binding arbitration to resolve the dispute between the parties. The parties to the arbitration will bear the costs equally. Any binding arbitration procedures shall be conducted in accordance with arbitration rules promulgated by the American Arbitration Association (hereinafter referred to as “AAA”), but an AAA Arbitrator is not mandated by this provision. The final decision of the arbitrator may be appealed only to a judge in a court of competent jurisdiction. Said appeal shall not allow for live testimony and may only be based on written documentation and transcripts of the arbitration proceedings provided to the judge.
The owner and operations of SITTERNEEDED are based in the state of Texas and the owners of SITTERNEEDED do not make nor do they intend to make any representations that the materials and information available on any SITTERNEEDED website are suitable for use in other locations. Each individual user is responsible for complying with any applicable local laws. By placing a website on the World Wide Web, SITTERNEEDED does not intend to purposely avail itself to any other jurisdiction nor does it entitle SITTERNEEDED to any benefits or privileges in any other jurisdiction.
PO Box 136
Rowlett, TX 75030
Ownership & Permitted Use
All Content and software of the website belongs to and are the property of SITTERNEEDED or its Content suppliers or clients. The Content and software are protected under the United States of America and foreign copyright, trademark and other laws. You may not (nor may you instruct or allow a third party to) sell, sublicense, or modify the website Content or software or, otherwise copy, download, reproduce, display, publicly perform, distribute, store, reverse engineer, reverse assemble, or otherwise use the Content or software in any way for any public or commercial purposes, unless expressly authorized in writing by SITTERNEEDED. The use of any Content or software on any other website is strictly prohibited. You are only permitted to use the Content and software for personal use. No title or intellectual property rights to any Content or software contained on this website are transferred to you; they remain the property of SITTERNEEDED.
All SITTERNEEDED logos, site designs, images, service names, and slogans are the property of SITTERNEEDED and are protected by United States of America Federal Trademark law and any applicable state trademark law. Any other logos, site designs, service names, and slogans used in the website for identifications purposes only are the property of each respective owner and may be their registered trademarks. Any use of any logo, site design, image, service name, slogan, or any other mark on any SITTERNEEDED website is strictly prohibited, unless expressly authorized in writing by SITTERNEEDED.
The term Member as used herein, refers to an authorized user who has joined SITTERNEEDED as a member seeking to request a Sitter.
The term Sitter as used herein, refers to an authorized user who is an employee of SITTERNEEDED hired as an on-demand babysitter.
The term Authorized User as used herein, refers to (i) individuals seeking employment as a sitter and (ii) individuals seeking to become members in order to utilize sitter services from SITTERNEEDED; other users are not permitted.
The term Company means SITTERNEEDED, its successors and assigns, and all related entities and franchisees.
The term Content refers to and means the Content of this website found at the URL address: www.sitterneeded.com
The term Person refers to and includes individuals as well as business entities of any and every kind.
SITTERNEEDED is a membership and sitter assignment website and operates by employing student nurses. As a result, the Company works to meet a level of quality and safety of the employees and sitter assignments. By continuing to use this website for membership and the benefits that are associated with said membership, you are hereby agreeing to partner with SITTERNEEDED and agree to communicate any inconvenience, or otherwise dissatisfaction that you may suffer arising from or related to a sitter assignment in which you accept and participate directly to the SITTERNEEDED office in order to adequately and positively resolve as soon as possible.
SITTERNEEDED works to match sitter availability and sitter requests. Due to the uncertain nature of perfect matches (including but not limited to factors of date/time, location, sitter experience, etc.), SITTERNEEDED does not provide any assurance or guarantee of sitter assignments to employees/sitters; likewise, SITTERNEEDED does not provide any assurance or guarantee that Members seeking Sitters will be successful in doing so for ALL requests. If SITTERNEEDED is unable to confirm a Sitter for a Member request that was requested with at least seven (7) days advanced notice, SITTERNEEDED will provide a good faith offer of either 10% off the next confirmed sitter visit OR a One Week extension in membership.
Nonsolication: Business Relationships and Goodwill
Member acknowledges and agrees that SITTERNEEDED is the employer of all Sitters and has therefore provided specialized training and has an established employer/employee relationship. Member acknowledges and agrees that this creates a special relationship of trust and confidence between the Company, Employee and the Company’s current and prospective customers (Members) and investors. Member further acknowledges and agrees that there is a high risk and opportunity when utilizing Sitter services to misappropriate the relationship and goodwill existing between the Company and the Company’s current and employees. Members therefore acknowledges and agrees that it is fair and reasonable for the Company to take steps to protect itself from the risk of such misappropriation. Consequently, Members agree to the following non-solicitation covenants:
- Scope of Non-solicitation Obligations
- Member acknowledges and agrees that Sitters provided by SITTERNEEDED are employees of SITTERNEEDED; and therefore, members may not directly solicit or provide babysitting work to Sitters in which SITTERNEEDED is not included in the request and/or services.
- Member acknowledges and agrees that the period of six (6) months following the cessation of the final membership with the Company or its successor for any reason will constitute the non-solicit and non-divert period (the “Non- Interference Period”).
- Entire Agreement. This Agreement constitutes the entire agreement between the Company and Member with respect to the subject matter(s) hereof and after, superseding all previous or contemporaneous, whether oral or written, communications, representations, understandings, or agreements relating to this subject.
- Binding Agreement. This Agreement shall inure to the benefit of and be binding upon Member, his/her heirs and personal representatives, and the Company, its successors and assigns.
Privacy & Protection
Termination of Your Account
ALL SITTERNEEDED WEBSITES AND SITE CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER SITTERNEEDED, MAKES ANY WARRANTIES, EXPRESS, IMPLIED OR OTHERWISE, REGARDING THE CONTENT OR WEBSITE’S MERCHANTABILITY, QUALITY, ACCURACY, COMPLETENESS, AVAILABILITY, FITNESS FOR A PARTICULAR PURPOSE OR PERFORMANCE. NEITHER SITTERNEEDED MAKES ANY REPRESENTATIONS OR WARRANTIES THAT (1) THE WEBSITE AND SITE CONTENT WILL BE ERROR-FREE OR UNINTERRUPTED; (2) ANY DEFECTS OR INCORRECT INFORMATION WILL BE CORRECTED; (3) THAT THE WEBSITE OR ITS HOST SERVER ARE VIRUS FREE; OR (4) THAT YOU WILL BE COMPLETELY SATISFIED WITH THE SERVICES OFFERED.
IN NO EVENT OR CIRCUMSTANCE WILL SITTERNEEDED BE HELD LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND. FURTHER, YOU EXPRESSLY AGREE TO INDEMNIFY AND HOLD HARMLESS SITTERNEEDED FROM ANY AND ALL LIABILITY OR LOSSES, CLAIMS, DEMANDS, DAMAGES, JUDGMENTS, AND COSTS FOR, OR ARISING FROM, THE USE OR INABILITY TO USE THIS WEBSITE OR ANY RELIANCE ON ANY SITE CONTENT, REGARDLESS OF ANY NOTIFICATION, CAUSE OR ANY FAULT OR NEGLIGENCE OF SITTERNEEDED, THEIR EMPLOYEES, , OFFICERS, DIRECTORS, SHAREHOLDERS, AGENTS, AFFILIATES, OR OTHERWISE.
- Information We Collect
- Information you provide
- Information provided by others
- Information you expressly authorize us to collect
- Automatically collected information
- How We Use Information
- How We Share Information
- Your Choices Regarding the Sharing of your Information
- Your Communication Choices
- Changing or Removing your Information and Closing your Account
- Collection of Information from Children
- How We Protect Information
- Links to other Websites
- Your California Privacy Rights
- Contact Us
I. Information We Collect
How we collect and store information depends on the Services you use and the activities in which you participate. You can use some of the Site and Services without providing any information other than that automatically collected as described below.
Visitors who access and browse the Site without registering are “Members.” In order to utilize some of the Services offered by sitterneeded.com, you must register with sitterneeded.com as a member. All users who register with sitterneeded.com are “Members.”
A. Information you provide
Regardless of whether you are a Site Visitor or a Member, all information that you provide to us when registering as a member, , communicating through the Site, discussing care options over the phone or via email, utilizing our mobile applications or that you otherwise provide on the Site or by phone, email, postal mail or otherwise, will be stored by us. You represent and warrant to us that you have the right and authority to provide us all information you provide about yourself or others. You may provide us with information in various ways, including:
1. When registering as a member
When you register directly through sitterneeded.com, we will collect and store the information that you provide to us on our online registration forms. This may include, among other information, the following about you and each family member in your household:
- first and last name
- email address
- home address
- phone number
- applicable health information such as allergies, etc.
Some users may have the opportunity to register with sitterneeded.com by connecting through Facebook’s application programming interface (API). Please see Section below to learn about the information we access, collect and store if you register with sitterneeded.com through Facebook.
If you register for a membership or utilize sitter services that requires you to pay a fee, sitterneeded.com will also collect your payment method details, such as account number, expiration date, and security code, as well as your billing address, for payment purposes.
2. When requesting a sitter
If you are a member submitting a sitter request, we collect and store all of the additional information that you provide to us on your request. This may include, among other information:
- Number of children
- Special instructions
3. By telephone
Both Site Visitors and Members may provide information to SITTERNEEDED when they contact our office by telephone. For example, if you call SITTERNEEDED to discuss care options over the phone, we will collect and store all of the information you chose to provide to us, including but not limited to financial information, information about the care you or your loved one needs, health information about you or the loved one you seek care for, your contact information, etc. If you provide information about someone other than yourself, you represent that you have authority to do so.
4. Log files, IP addresses and information about your computer and mobile device
When you visit the Site, sitterneeded.com receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the internet), your computer operating system, the type of web browser you are using, and browser language. If you are using a mobile device, sitterneeded.com may also receive unique device identifiers and other information about your mobile or other device(s), and mobile operating system. We may correlate this information with other information we have about you. We may also automatically collect information related to the ways in which you interact with the Site and the Services, such as referring and exit pages, URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed (including ads viewed) and the order of such views, the amount of time spent on particular pages, the date and time you use the Services, error logs, and other similar information.
5. Cookies and other technologies
We also use Google Analytics to measure Site usage and improve our visitor experience. The relevant data is provided to us by Google in the aggregate (i.e., individual users are not identified) and allows us to better understand our Site audience. The Google Analytics features implemented by us allow us (i) to evaluate and generate reports on certain demographic, behavioral, and interest metrics of users collected by Google, and (ii) to create advertising remarketing audiences and campaigns based on such metrics, which may be segmented into aggregated groups.
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/ads.
II. How We Use Information
In general, the information we collect is used (1) to improve our Services and enhance your experience with SITTERNEEDED, (2) to enable us to provide a safer community for all of our Members, and (3) to help us communicate with you. For example, we may use your information to:
- register and service your account;
- include in Sitter profiles, Member profiles;
- contact you in response to questions and solicit feedback and input from you;
- notify you about new features of the Services, special events, or products, services, and special offers, or other information that we believe will be of interest to you via email, SMS messages, or other media or networks;
- connect Members with Sitters that appear to meet their needs and preferences;
- perform analytics and research aimed at improving the accuracy, effectiveness, usability, or popularity of the Services;
- generate and review reports and data about our user base and usage patterns, including to improve the content and features of the Services or develop new Services;
- otherwise help protect the safety and integrity of the Site and SITTERNEEDED users; and
- personalize promotional messages or content on the Site, via email or other ads on sitterneeded.com or third-party sites.
III. How We Share Information
In addition to using the information collected by sitterneeded.com for the purposes described above, we may also share your information with various third parties, as described below. Please review our sharing policy closely. By using our Site or our Services, you agree to allow us to share the information you provide to us in the ways described below. Your ability to make changes to what information is shared is described below in Section IV.
A. With All Site Visitors and Members
If you are a Member or a Sitter, in order to increase your chances of finding a sitter or finding a care assignment, we share with Sitters the information that is included in Member profile and related registration documents. Financial information is NOT shared.
We may display personal testimonials of Members and other endorsements on our Site or in other marketing materials. These testimonials or endorsements may include information such as the Member’s first name, first initial of last name and city.
B. As required by law or for reasons of safety
C. With Your Consent
We also may share your information with a third party if you consent to the sharing.
D. Business transactions
IV. Your Communication Choices
By becoming a Member, you are consenting to receive certain email communications from us, such as special offers, tips and advice, notifications of new Sitters in your area, customer surveys and administrative notices.
You have the option to opt out of receiving certain other emails from SITTERNEEDED by unsubscribing to the communication via any email received.
V. Changing or Removing your Personal Information and Closing your Account
You can update certain of your information by logging into your account and accessing your user and family profile.
If you cancel your SITTERNEEDED membership, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain information related to you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, de-identified information, account recovery, auditing our records, enforcing our rights and obligations under our agreements, or if required by law.
VI. Collection of Information from Children
SITTERNEEDED Site and Services are not intended for individuals under the age of 14. Moreover, if we become aware that we have collected personal information (as defined by the Children’s Online Privacy Protection Act) from children under the age of 13, we will take reasonable steps to delete it as soon as practicable.
VII. How We Protect Information
We have implemented a variety of administrative, technical, and physical security measures to protect against the unauthorized access, destruction, or alteration of your information. These safeguards vary based on the sensitivity of information that we collect, process, and store and the current state of technology.
VIII. Links to Other Websites
Acceptable Website Use
This website is an online membership platform for Sitters and Members. You are authorized to use this SITTERNEEDED website to register for a membership account, find out information about SITTERNEEDED find out information on upcoming SITTERNEEDED events within the SITTERNEEDED network, set up and manage an account. These are the only acceptable uses for this website. You are strictly prohibited, unless expressly authorized in writing by SITTERNEEDED, to use the website for any other purpose. You further agree to only use this website for lawful purposes.
Prohibited Website Use
SITTERNEEDED strictly prohibits you from using this website for any unlawful purpose. You specifically agree to not engage in any of the following uses: (1) use the SITTERNEEDED website to break the law in any jurisdiction, whether local, state, federal, or international; (2) misrepresent yourself; (3) prohibit, restrict, or interfere with others ability to register and use the SITTERNEEDED website; (4) upload, transmit, or otherwise disseminate any data that contains a virus or otherwise corrupted data; (5) upload, transmit, or otherwise disseminate data or information that you know or believe to be confidential or the property of someone else; (6) engage in any actions that will prohibit, harm or interfere with others enjoyment and use of the website; or (7) use the SITTERNEEDED website to engage in any illegal activity.
SITTERNEEDED is not liable for any viruses or damages from viruses that may affect your computer equipment, stored data, software, or any other property that occurs due to your usage of this website or any linked website that you access through a SITTERNEEDED website.
If you choose to interact, register, or otherwise do business with any third party that you come in contact with through this website, SITTERNEEDED has no liability for any transaction that you choose to have or conduct with that third party. You acknowledge and agree that SITTERNEEDED is not a party to any such transaction and is not responsible for the outcome of the transaction or the treatment you receive from any third party. SITTERNEEDED has no liability for any misuse of your personal information by a third party. The terms and conditions of your transactions with third parties are governed solely by you and the third party. You agree that SITTERNEEDED has no liability or responsibility for any loss or damage that you might incur from a third-party transaction.
Links to Other Sites
The Website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by the Company of the Contents on such third-party websites. The Company is not responsible for the Content of linked third-party sites and does not make any representations regarding the Content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.